Imibare ikomoka kuri "Portal da Queixa" kandi nta gushidikanya: kutishimira serivisi z'ikigo gishinzwe gutwara abantu n'ibintu (IMT) byagiye byiyongera.
Muri rusange, hagati yitariki ya 1 Mutarama na 30 Nzeri 2021, kuri 3776 ibirego 3776 barega urwego rwa leta. Kuguha igitekerezo, mugihe kimwe cya 2020, ibirego 1354 byonyine byari byatanzwe, ni ukuvuga ko ibirego kuri IMT byiyongereyeho 179%.
Ariko hariho n'ibindi. Hagati ya Mutarama na Nzeri, mu kwezi kumwe gusa, muri Nyakanga, umubare w’ibirego ntiwari mwinshi ugereranije n’uwanditswe mu kwezi gushize, ugaragaza ko ibirego byakomeje kwiyongera kuri IMT.
| Ukwezi | 2020 | 2021 | Gutandukana |
| Mutarama | 130 | 243 | 87% |
| Gashyantare | 137 | 251 | 83% |
| Werurwe | 88 | 347 | 294% |
| Mata | 55 | 404 | 635% |
| Gicurasi | 87 | 430 | 394% |
| Kamena | 113 | 490 | 334% |
| Nyakanga | 224 | 464 | 107% |
| Kanama | 248 | 570 | 130% |
| Nzeri | 272 | 577 | 112% |
| Igiteranyo | 1354 | 3776 | 179% |
Ibibazo byuruhushya rwo gutwara ibinyabiziga bitera ibibazo
Mu bibazo byateje ibibazo byinshi muri "Portal da Ikirego" harimo ingorane zo kubona uruhushya rwo gutwara ibinyabiziga - guhana uruhushya rwo gutwara ibinyabiziga, kuvugurura, gutanga no kohereza - bingana na 62% by'ibirego, muri byo 47%. ibirego bijyanye no guhana impushya zo gutwara ibinyabiziga.
Nyuma yibibazo bijyanye nimpushya zo gutwara, hari ibibazo bijyanye nibinyabiziga (kwemeza, kwiyandikisha, udutabo, inyandiko, ubugenzuzi), bingana na 12% byibibazo.
4% by'ibibazo byatewe no kutagira ireme rya serivisi zabakiriya no gukora nabi imiyoboro ya IMT. Hanyuma, 2% ibirego bihuye nibibazo byo gutegura ibizamini.