Ọnụ ọgụgụ ndị ahụ sitere na "Portal da Queixa" na-ahapụ enweghị obi abụọ: enweghị afọ ojuju na ọrụ nke Institute for Mobility and Transport (IMT) na-eto eto.
Na mkpokọta, n'etiti Jenụwarị 1 na Septemba 30, 2021, 3776 mkpesa megide òtù ọha ahụ ka edebanyere aha na ọnụ ụzọ ahụ. Iji nye gị echiche, n'otu oge ahụ nke 2020, naanị mkpesa 1354 ka agbagoro, ya bụ, mkpesa megide IMT tolitere site na 179%.
Ma e nwere ihe ọzọ. N'etiti Jenụwarị na Septemba, n'ime naanị otu ọnwa, na July, ọnụ ọgụgụ nke mkpesa adịghị elu karịa nke edere na ọnwa gara aga, na-ekpughe mgbanwe na-eto eto nke mkpesa gbara akwụkwọ megide IMT.
| Ọnwa | 2020 | 2021 | Mgbanwe |
| Jenụwarị | 130 | 243 | 87% |
| Febụwarị | 137 | 251 | 83% |
| Maachị | 88 | 347 | 294% |
| Eprel | 55 | 404 | 635% |
| Mee | 87 | 430 | 394% |
| June | 113 | 490 | 334% |
| Julaị | 224 | 464 | 107% |
| Ọgọst | 248 | 570 | 130% |
| Septemba | 272 | 577 | 112% |
| Mkpokọta | 1354 | 3776 | 179% |
Okwu ikike ịnya ụgbọ ala na-ebute mkpesa
Otu n'ime nsogbu ndị kpatara mkpesa kachasị na "Portal da Complaint" bụ ihe isi ike n'inweta akwụkwọ ikike ịnya ụgbọ ala - mgbanwe nke akwụkwọ ikike ịnya ụgbọ ala, mmeghari ohuru, inyefe na izipu - nke ruru 62% nke mkpesa, nke 47 % bụ. mkpesa gbasara nsogbu na ịgbanwe akwụkwọ ikike ịnya ụgbọ ala nke mba ofesi.
Mgbe nsogbu ndị metụtara akwụkwọ ikike ịnya ụgbọ ala, enwere nsogbu metụtara ụgbọ ala (nkwenye, ndebanye aha, akwụkwọ nta, akwụkwọ, nyocha), nke na-anọchite anya 12% nke mkpesa.
4% nke mkpesa sitere na enweghị ogo ọrụ ndị ahịa na adịghị arụ ọrụ nke Portal IMT. N'ikpeazụ, 2% mkpesa kwekọrọ na ihe isi ike na nhazi oge ule.