The numbers are from the “Portal da Queixa” and leave no doubt: dissatisfaction with the services of the Institute for Mobility and Transport (IMT) has been growing.
In total, between January 1 and September 30, 2021, 3776 complaints against that public body were registered on that portal. To give you an idea, in the same period of 2020, only 1354 complaints had been filed, that is, complaints against the IMT grew by 179%.
But there is more. Between January and September, in just one month, in July, the number of complaints was not higher than that registered in the previous month, revealing a growing evolution of complaints filed against the IMT.
| Month | 2020 | 2021 | Variation |
| January | 130 | 243 | 87% |
| February | 137 | 251 | 83% |
| March | 88 | 347 | 294% |
| April | 55 | 404 | 635% |
| May | 87 | 430 | 394% |
| June | 113 | 490 | 334% |
| July | 224 | 464 | 107% |
| August | 248 | 570 | 130% |
| September | 272 | 577 | 112% |
| Total | 1354 | 3776 | 179% |
Driving license issues lead to complaints
Among the problems that caused the most complaints in the "Portal da Complaint" are the difficulties in obtaining a driving license - exchange of foreign driving license, renewal, issuance and sending - which accounted for 62% of the complaints, of which 47 % were complaints about problems with exchanging foreign driving licenses.
After the problems related to driving licenses, there are issues related to vehicles (approvals, registrations, booklets, documentation, inspections), which represent 12% of complaints.
4% of complaints were motivated by the lack of quality of customer service and the malfunctioning of the IMT portal. Finally, 2% complaints correspond to difficulties in scheduling exams.