Amanani avela kwi-"Portal da Queixa" kwaye ashiya ngaphandle kwamathandabuzo: ukunganeliseki ngeenkonzo ze-Institute for Mobility and Transport (IMT) iye yanda.
Lilonke, phakathi kwe-1 kaJanuwari kunye ne-30 kaSeptemba 2021, izikhalazo ezingama-3776 ngokuchasene nelo qumrhu loluntu zabhaliswa kuloo portal. Ukukunika umbono, ngexesha elifanayo lika-2020, kuphela izikhalazo ze-1354 eziye zafakwa, oko kukuthi, izikhalazo ezichasene ne-IMT zikhule nge-179%.
Kodwa kukho okungakumbi. Phakathi kukaJanuwari noSeptemba, ngenyanga nje enye, ngoJulayi, inani lezikhalazo lalingekho phezulu kunelo libhaliswe kwinyanga edlulileyo, libonisa ukukhula okukhulayo kwezikhalazo ezifakwe kwi-IMT.
| Inyanga | 2020 | 2021 | Ukwahluka |
| EyoMqungu | 130 | 243 | 87% |
| EyoMdumba | 137 | 251 | 83% |
| EyoKwindla | 88 | 347 | 294% |
| UTshazimpuzi | 55 | 404 | 635% |
| UCanzibe | 87 | 430 | 394% |
| Isilimela | 113 | 490 | 334% |
| EyeKhala | 224 | 464 | 107% |
| EyeThupha | 248 | 570 | 130% |
| EyoMsintsi | 272 | 577 | 112% |
| Iyonke | 1354 | 3776 | 179% |
Imiba yeelayisensi zokuqhuba ikhokelela kwizikhalazo
Phakathi kweengxaki ezibangele izikhalazo ezininzi kwi "Portal da Comlaint" yingxaki ekufumaneni iphepha-mvume lokuqhuba - ukutshintshiselana ngelayisensi yokuqhuba yangaphandle, uhlaziyo, ukukhutshwa kunye nokuthumela - okuye kwabalelwa kwi-62% yezikhalazo, apho i-47 % ifunyenwe. izikhalazo malunga neengxaki zokutshintshiselana ngeempepha-mvume zokuqhuba zamazwe angaphandle.
Emva kweengxaki ezinxulumene neelayisensi zokuqhuba, kukho imiba ehambelana nezithuthi (ukuvunyelwa, ukubhaliswa, iincwadana, amaxwebhu, ukuhlolwa), ezimele i-12% yezikhalazo.
I-4% yezikhalazo yaphenjelelwa kukunqongophala komgangatho wenkonzo yabathengi kunye nokungasebenzi kakuhle kwe-portal ye-IMT. Okokugqibela, i-2% yezikhalazo ihambelana nobunzima bokucwangcisa iimviwo.